Pay By Link is a payment solution that allows businesses to send their customers a link via email, SMS, or other messaging platforms, which the customer clicks on to make the payment.

Creating links

In your Paynt Portal, you will see ‘Pay By Link’ as a menu option on the top line with other tabs like Dashboard, Profile or Invoice (if you do not see this option please contact [email protected] who will be able to assist). Click on it to open the page where you can create a payment link for your customers and select ‘Create new link’.

A window (as shown below) will open.

Step 1: Enter the amount you want customer to pay
‼️ The minimum amount you can enter is £/€/$0.01 and the maximum amount is £/€/$150

Step 2: enter the number of days till the link expires (the default shown is 3 days)
‼️ The minimum number of days is 1 and maximum is 14 day

Step 3: Add a description which is shown on the payment page the customer will see
‼️ This can be a reference, invoice, order, account number, customer name and address – anything you want (up to 128 characters)

Step 4: click ‘Create’

Step 5: Copy the link and send to your customer however you like – SMS, email, WhatsApp!

Please note that each link you create can only be used once by the customer:

• if the customer enters incorrect information during the transaction, the link will no longer work – you will need to create a new link for the customer
• if the payment fails, the link will no longer work – you will need to create a new link for the customer

We have set some limits to the number of links you can create per day and month but should you need to change this please let us know at [email protected].

• You can create up to 50 links per day
• You can create links that total £/€/$10,000 per day
• You can create up to 1000 links per month
• You can create links that total £/€/$100,000 per month

Checking the status of a link

On the same page where you can create a link you can also see the status of the links you have created. 

Click on the … for a quick shortcut to copy link, view details or deactivate link

BLUE indicates a new link.
GREEN indicates a link that has been paid.
RED indicates a link that has been deactivated or payment failed.
GREY indicates expired link, payment wasn’t provided during the provided period of time.

Click on the row to view details of the link including option to copy link or deactivate link.

What does my customer see when they click on the link?

For the pilot activity, the customer will see the design above – detailing your business name and the amount and details you entered when creating the link – in the next development for Pay By Link you will be able to customise the payment page the customer will see.

How can I view transactions processed by Pay By Link?

Transactions made by a customer using a payment link, will show in your Paynt Portal (in Transactions tab) and in the Gateway back office.  If you need any assistance let us know at [email protected].

How will I receive settlement of transactions made using Pay By Link?

You will receive settlement of these transactions as per your current financial agreement with Paynt – they will be included in your settlement invoices as normal.

What does my customer see when they’ve paid?

If the transaction was successful your customer will see the following “successful payment” image (your business name will be shown). If the transaction failed or was declined, your customer will see the following “failed payment” image (your business name will be shown).

‼️ Please note that the customer cannot retry payment using the same link – you will have to create a new link and send it to them

To view the current balance of your merchant account, please contact [email protected] requesting your “Balance Confirmation” and providing the following information: 

• Your Merchant ID and business name
• The 5 digit number that is shown on the settlement invoices (Merchant ID: XXXXX) we send to you 
• Date period “FROM – TO” for which require the balance confirmation (or if for a complete month, which month months)

We will then prepare a document showing your current balance, but please note there may be an additional fee for this report which we will confirm.