Dispute Management
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Quickly Address and Resolve Disputed Transactions
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Protect Your Business From Loss of Revenue to Invalid or Fraudulent Chargebacks
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Reduce Missteps That Could Cause Disputes to Arise
Transaction Dispute Management Services
By accepting card payments, businesses are at risk of exposure to disputes that could lead to chargebacks. Disputes can be raised by customers for a variety of reasons - not recognising a transaction, fraudulent activity, goods or services not received or goods or services not being as described.
Chargebacks can cause loss of revenue to businesses and could also lead to reputational damage. It is important to ensure that your Payment Services Provider has robust dispute management services to help you prevent or reduce the number of chargebacks and recover lost revenue.
Paynt's Dispute Management Services
Paynt Portal gives you access to a suite of world-class, comprehensive dispute management tools that help you address cardholder transaction disputes and remediate chargebacks. The portal helps merchants.
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Recover lost revenue from invalid chargebacks.
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Strategically pinpoint and resolve chargebacks by identifying their actual origin
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Audit their onboarding to detect and rectify errors that may have led to disputes or chargebacks
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Issue refunds to stop disputes before they escalate into chargebacks
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Analyse real-time data to proactively prevent first-party misuse
Paynt Dispute Management Process
Paynt’s dispute management process, managed on Paynt Portal, helps merchants address disputes quickly, remediate effectively to minimise chargebacks.
Frequently Asked Questions
What is the difference between disputes and chargebacks?
When a customer disagrees with a charge, they can contact their bank or credit card provider to initiate a dispute. This could be due to an unrecognised transaction, suspected fraud, or an issue with the purchased goods or services. If the bank agrees with the customer's dispute, they initiate a chargeback, which reverses the funds from the merchant's account back to the customer.
How can a merchant prevent chargebacks?
Merchants can take a few proactive steps to prevent disputes with their customers and by ensuring
- Excellent and prompt customer service
- Clear communication about products, services, pricing, and delivery
- Accurate billing that matches cardholder statements and
- Strong fraud detection measures on their payment systems
Offering a refund can sometimes be a faster resolution than fighting a chargeback.
