Dispute Management
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Quickly Address and Resolve Disputed Transactions
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Protect Your Business From Loss of Revenue to Invalid or Fraudulent Chargebacks
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Reduce Missteps That Could Cause Disputes to Arise
Transaction Dispute Management Services
By accepting card payments, businesses are at risk of exposure to disputes that could lead to chargebacks. Disputes can be raised by customers for a variety of reasons - not recognising a transaction, fraudulent activity, goods or services not received or goods or services not being as described.
Chargebacks can cause loss of revenue to businesses and could also lead to reputational damage. It is important to ensure that your Payment Services Provider has robust dispute management services to help you prevent or reduce the number of chargebacks and recover lost revenue.
Paynt's Dispute Management Services
Paynt Portal gives you access to a suite of world-class, comprehensive dispute management tools that help you address cardholder transaction disputes and remediate chargebacks. The portal helps merchants:
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Recover lost revenue from invalid chargebacks.
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Strategically pinpoint and resolve chargebacks by identifying their actual origin
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Audit their onboarding to detect and rectify errors that may have led to disputes or chargebacks
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Issue refunds to stop disputes before they escalate into chargebacks
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Analyse real-time data to proactively prevent first-party misuse
Paynt Dispute Management Process
Paynt's dispute management process, managed on Paynt Portal, helps merchants address disputes quickly, remediate effectively to minimise chargebacks.
Frequently Asked Questions
What is the difference between disputes and chargebacks?
When a customer disagrees with a charge, they can contact their bank or credit card provider to initiate a dispute. This could be due to an unrecognised transaction, suspected fraud, or an issue with the purchased goods or services. If the bank agrees with the customer's dispute, they initiate a chargeback, which reverses the funds from the merchant's account back to the customer.
How can a merchant prevent chargebacks?
Merchants can take a few proactive steps to prevent disputes with their customers and by ensuring:
- Excellent and prompt customer service
- Clear communication about products, services, pricing, and delivery
- Accurate billing that matches cardholder statements
- Strong fraud detection measures on their payment systems
Offering a refund can sometimes be a faster resolution than fighting a chargeback.
What documentation do I need to provide to dispute a chargeback?
Documentation required to dispute a chargeback varies depending on the reason for the dispute and the card network involved. Common documentation includes proof of delivery, order confirmation, invoice details, customer communication records, and proof of refund if applicable. Paynt Portal provides guidance on what documents are needed for specific chargebacks, and our support team can assist you in gathering and submitting the necessary evidence.
How long does the dispute resolution process take?
The dispute resolution timeline varies depending on the card network and the complexity of the case. Typically, disputes are resolved within 30 to 90 days from the time they are filed. However, some cases may take longer if additional investigation or evidence is required. Paynt Portal keeps you updated on the status of your disputes throughout the resolution process.
